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Customer Reviews.

sales

5

As in (1) above

11 January 2018

sales

5

Due to customer service again by alistair at broad oak mini Canterbury

10 January 2018

sales

5

Totally happy with the buying process. No pushy sales people, just clear and informative chat to get to an informed decision. Didn’t feel rushed.

10 January 2018

sales

5

Felt comfortable and welcome. Staff were great, particularly Zak.

09 January 2018

service

5

Very helpful, got to take the test drive car home which will make a big difference to my decision.

02 January 2018

sales

5

A very satisfactory outcome.

29 December 2017

sales

4

Good information and kept updated with progress

27 December 2017

sales

4

The sales process was very professionally handled

27 December 2017

service

3

One of the issues was a problem with the boot which was a previous issue. A very helpful lady when I collected the car

22 December 2017

service

4

Dealt with efficiently.

22 December 2017

service

5

It all went as planned and all staff were polite and (seemed) efficient.

21 December 2017

sales

5

Brilliant customer service.

20 December 2017

sales

5

Kevin Grant who we have purchased the last 2 mini's through is excellent and makes the whole process very easy.

19 December 2017

sales

4

Always a smile, drink offered every time we came in. Had time for me and all my queries.

17 December 2017

service

5

As above

15 December 2017

service

4

The only thing that let the company down is that the courtesy car had 6 miles of petrol left in it. I was therefore having to rush round to find a petrol station and was then late to work.

14 December 2017

service

1

Unhappy with explanation given as to why warning lights appeared. The information written on the invoice I was given was incorrect.

14 December 2017

sales

5

See question one

14 December 2017

service

4

It wasn’t a full service. This was just a winter check-up.

13 December 2017

sales

5

Our salesperson, Emily Edwards was exceptionally good throughout the entire process, well supported by the senior finance and management team.

13 December 2017

service

5

A positive experience and knowledgeable sales person

12 December 2017

sales

5

The handover experience was brilliant and totally unexpected

12 December 2017

service

4

All was done satisfactorily but took longer than advised upon booking

12 December 2017

service

5

All staff are courteous, charming and very efficient.

12 December 2017

sales

5

I can not fault my experience, the team at mini were ever so helpful, Zak has great product knowledge and answered all questions without hesitation

12 December 2017

sales

5

Excellent service

12 December 2017

service

4

The car didn't need new front brakes & they were honest about this.

11 December 2017

service

4

No problems.

09 December 2017

service

5

Staff attentive. Showroom clean and tidy. Offer of transport into town welcome

08 December 2017

service

5

MOT was booked for this day, also offered that you completed the service as well which was booked for another day. All sorted within a few hours. Great job.

01 December 2017

service

5

see above

29 November 2017

service

5

Very professional and nice people

29 November 2017

service

5

They care about your car and the service you receive

29 November 2017

service

3

No one checked the tyres.

29 November 2017

service

5

Excellent service

28 November 2017

service

5

Servicing my mini for the first time for me the experience was excellent

28 November 2017

sales

5

Made simple and easy to understand by everyone

28 November 2017

service

4

My partner who bought the vehicle for end of warranty check was more than happy.

28 November 2017

service

5

Everybody I met was so helpful. There is attention to detail in customer service.

24 November 2017

service

3

Car was dropped off over the weekend and was all serviced and sorted by the Monday.Unfortunately we were not able to be squeezed in for an MOT which I would have hoped with our level of purchasing from you could have been offered. However, BMW

23 November 2017

service

5

everything was taken care in one day, loved the video to show you any problems

23 November 2017

service

1

Service not completed to standard, especially after spending over £1000.No apology for this, despite having to change my work schedule and spend money on fuel to come back to the garage because of their negligence to carry out work on my car properly

21 November 2017

service

2

See above. I know a customer collecting a mini from the service department is really not that interesting, but it was very disappointing to be left waiting for so long just to collect a car that was sitting ready outside.

21 November 2017

sales

5

Excellent customer service. Not pushy. Very polite. Very welcoming.

21 November 2017

service

5

Excellent customer service

17 November 2017

service

5

My dealer had been incredibly helpful on all fronts. Picked up my car from Home, checked it out and corrected minor problems due to its use andcd4livered it homecat minimal cast. Easily contactable, considerate and polite and extremely helpful.

17 November 2017

service

5

Nothing to much trouble,polite and understands your needs

16 November 2017

service

4

I would have preferred the service provider to show me that they had replaced the fuel cap door and ask if I was happy with it rather than just give me the keys

16 November 2017

service

5

Kieran arranged everything

15 November 2017

sales

5

Great helpful sales man