Very helpful and genuine advice given
Very helpful and genuine advice given
Again excellent and very easy
Broad Oak mini report on car was totally different from RAC
Everything went so smoothly and Kieron farmer was great!
Kevin the sales man was excellent nothing was to much trouble and made me feel very comfortable. Not pushy at all. Well done for that Kevin it makes a real change!!
Whole experience was smooth & professional
For all the reasons already outlined.
I've brought from Zak Kirkbride before and find him great to deal with
Nothing could be faulted, & being the new PHEV, what queries that couldn't be answered immediately, a satisfactory response was received in short time.
I visited a couple of times initially, & whilst acknowledged, was allowed to look around without pressure. The attention I received from Kevin Grant, was exemplary. I am newly widowed, he was patient, kind, humorous and friendly. Excellent.
There were no issues that couldn't be dealt with.
Everybody was very friendly, willing to assist with questions. Always phoned when they said they would. The unveiling was incredible and made me feel very special.
They are always on time with the servicing, and friendly customer services.
There is not enough character space here to deliver my answer but after my service package ends next year i wont be returning to broadoak. Which is a shame because i was looking at trading in. Maybe Ashford is an option.
A little confusion with the courtesy car meant I had to make two trips but other than this it was great.
Everything dealt with and great comminication.
Overall good experience, on reflection could have spent more time explaining vehicle spec and options
Nice people great service
Ad pet my first answer
Because I am a very happy with all the help that Ive had
Pleasant, friendly, got dropped off in town for the duration.
Always a quick and great service, always keep you updated, always have drinks available and make you feel welcome
Outstanding service from Emily Edwards!
As above! I was kept informed throughout and the problem was simply explained.
Mini contacted me and arranged a suitable date and a courtesy car
They were all very friendly at Broad Oak Mini but didn't pressure me for a sale. They matched my car-wow offer. They kept me informed of when I would receive my new car and the pick up went without any complications. Overall a very good experience.
A very welcoming showroom. Very polite and knowledgeable salesman, He couldn't have been more helpful and polite. I have never in all my years, met such a nice and polite salesman in Alistair Curd. Thank you very much.
friendly and efficient service
The problem.waa fixed
Everything on the sales end I could not be happier with the salesman Kevin grant couldn't be more helpful. Theirs a couple of things I'm not happy with a few little marks and left over cleaning product on my paint from the valiters so not to pleased
Arrangements made to suit me and fully delivered as promised
Well treated and all questions answered. I was actually visiting BMW across the road with a view to exchange my 3 series but called in to Mini as I was early.
Everything was achieved as expected
The quality of service was amazing from start to finish. Any questions we had were answered and anything we missed was highlighted by our sales person. Outstanding service.
Every body's polite and think the shuttle service is excellent with a very well mannered driver !
Everything was perfect from beginning to end. Nothing was too much trouble.
A returning customer always satisfied
Easy drop off at weekend and car ready for collection on time, car valeted to a high standard
My purchase was directed by sales consultant Miss Emily Edwards who gave me 100% of herf attention & expertise.
Good customer care....Good communication ....Good service on car
Very accommodating when circumstances lead to change if pick up location and dealership
Carried out as expected
Salesman is very responsible on offering the choices and information, and his attitude is friendly.
Because I was completely satisfied.
From checking day before service to collecting the car, found excellent service from staff
Everything was dealt with courteously and efficiently
Completely satisfied by how I was treated by all staff members at the MINI Centre. Dealt mainly with Alistair Curd who was extremely helpful with the whole process and went above and beyond to make sure everything was alright with my purchase.