Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 5.0
Our rating is based on 9 comments from 19 reviews.
5.0
If you're thinking of buying a new car, go to Broad Oak, its in a class of its own
5.0
Everyone was so helpful with no pressure to buy
5.0
Thanks to Alistair Curd who made the whole process enjoyable rather than a chore
5.0
Service was outstanding All queries were answered immediately and I was kept up to date throughout. Felt confident that Alistair knew the products and was able to recommend the best options for me.
5.0
Ashley kept me informed on options and opportunities without being too pushy
5.0
The staff were friendly, courteous, approachable and generous. Ashley Furr in particular was detailed and methodical providing necessary and crutial information.
5.0
Alistair Curd was wonderful polite, efficient, patient and extremely helpful.
Our service rating is 4.5
Our rating is based on 17 comments from 56 reviews.
5.0
The BMW dealership staff seems a little snooty and unapproachable. Not the MINI dealership
2.0
Unnecessary costs passed on to customer
3.0
Had to pay for collection and delivery of the car even though it was a recall.
5.0
Stefan Chevalier the Service Manager was excellent. He and his team analysed the wiring problems and finally a new engine control unit was fitted. He then carried out a lengthy road check to make certain the car was road worthy.
5.0
They bent over backwards for me. The service was excellent.
5.0
They were very courteous and polite.
5.0
Very comfortable, welcoming and completed the task in the time allotted.
4.5
I was told it would be about an hour. I was then told it would be a couple of hours. They managed to get it done in about 1¿ hours.
4.5
they were fine and took time to explain things for me that i needed to know.
2.5
Mini picked up my car and redelivered. Very useful
3.5
Slow check in 10 min wait Great waiting area Good communication and service
3.5
They have kept in touch, all the time. great dealership
5.0
I am very happy they were efficient and they gave me lots of information. Hire car was great. the whole service was excellent they could not do enough.
5.0
always super helpful and efficent at broadoak canterbury, would highly recommend.